Searches are Very Detailed and Easy to Go Through
In all honesty, I think FSS is better because your response times are quick, searches are very detailed and easy to go through. You are always available for questions. Your people are thorough with their reviews and tend to go above and beyond the usual effort. Everyone I’ve dealt with is nice and helpful. Plus, you guys are the most reasonable in price around.
Your Employees Are Always Friendly
It’s about the satisfaction of the work. Response is always great and your group jumps in when its and emergency. Your employees are always friendly and a pleasure to work with.
Quick Response Time to Our Questions
FSS has – Quick response time to our questions, timely review of our submissions, expertise – we respect your knowledge & experience and organization – if we do not respond to an email, a follow up will be received in several days reminding us FSS is waiting for our reply.
Pleadings Were Reviewed Accurately and Submitted Timely
During my time as the Supervisor of the Foreclosure Department, it was a pleasure working with Full Spectrum Services. FSS’s staff was very responsive to all inquiries and eager to assist. Prior to the implementation of JEFIS, all pleading were reviewed and submitted to the OOF by FSS for the firm. Pleadings were reviewed accurately and submitted timely. I could always rely on Jean and her staff to provide the correct information regarding any procedural or court rules affecting the foreclosure process.
Efficiency and Prompt Turnaround Time
We prefer FSS over your competitors because of your efficiency and prompt turnaround time. You rarely miss an error or revision that needs to be made and your turnaround time is exceptional. I have waited weeks for review of a complaint or final judgment package by other companies but with FSS, the turnaround time is rarely more than a day. Another benefit of using FSS is your ability to get answers for us in the ever changing NJ foreclosure procedures. If you don’t already know the answer, you know how to get it quickly. I have never had this experience dealing with any of your competitors. We especially appreciate your ability to expedite the entry of certain document (for instance, an order for additional sums when the Sheriff’s sale is pending) by having them hand-delivered and having your representative wait while the document is being entered.